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Verizon's announcement that it is going to throttle the top 5% of its 3G wireless customers serves as a fantastic illustration of the difference between reasonable network management and using network congestion as a pretext to gouge your customers.
The basic details of Verizon's new policy appear to be well within the scope of reasonable network management. When a specific cell site is congested at a specific time, Verizon plans to throttle the connection of its heaviest users until the congestion clears or the customer moves to a less congested site. Verizon plans to classify its top 5% of data users as its heaviest users.