FCC Morale: A Review of New Data from OPM
FCC Morale: A Review of New Data from OPM
FCC Morale: A Review of New Data from OPM

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    The Federal Human Capital Survey
    is an admirable Bush Administration initiative that OPM describes as,

    “a tool that measures employees’ perceptions of whether, and to
    what extent, conditions characterizing successful organizations are
    present in their agencies. Survey results provide valuable insight into
    the challenges agency leaders face in ensuring the Federal Government has
    an effective civilian workforce and how well they are responding.”

    As I
    2 years ago, the FCC has used its status as an independent
    agency to opt out of participation in the past even though other
    independent agencies did participate. (This year as last time, the
    Regulatory Commission
    (NRC) got very high marks in the survey. The
    obscure Court Services and Offender
    Supervision Agenc
    y, a new agency that is smaller than FCC, also
    ranked in the top 10 agencies in job satisfaction. So the survey was not
    biased against independent agencies or small agencies.)

    Below are two groups of selected questions from the survey. The first
    group consists of questions for which the FCC responses were more
    positive* than the government-wide response. The second group is a
    sampling of questions for which the FCC responses were more negative than
    the government-wide response. The 2nd column is the % of FCC responses
    that were positive, by comparison the next column shows the overall
    government-wide positive response. The last column shows the positive
    response rate from NRC – an indication of how well a top-ranked agency
    can do.

    Question FCC Positive Response Government
    -wide Positive Responses
    NRC Positive Responses
    Questions for which FCC is better than government-wide
    (1) The people I work with cooperate to get the job done. 86% 84% 92%
    (7) I have trust and confidence in my supervisor. 70% 64% 77%
    (9) Overall, how good a job do you feel is being done by your
    immediate supervisor/team leader?
    70% 66% 80%
    Questions for which FCC is worse than government-wide
    (3) I have enough information to do my job well. 66% 73% 85%
    (4) I feel encouraged to come up with new and better ways of doing
    52% 61% 73%
    (5) My work gives me a feeling of personal accomplishment. 60% 73% 81%
    (37) I have a high level of respect for my organization’s senior
    38% 52% 72%
    (38) In my organization, leaders generate high levels of motivation
    and commitment in the workforce.
    31% 40% 62%
    (39) My organization’s leaders maintain high standards of honesty and
    38% 50% 74%
    (40) Managers communicate the goals and priorities of the
    49% 60% 78%

    The first 3 questions above show that FCC employees are more satisfied
    with their own work group and immediate supervisors than federal
    employees in general. However, the bottom group of questions shows major
    negative feelings about top management and the agency as a whole. Clearly
    FCC employees have a lack of respect for “senior leaders” and doubts
    about their “standards of honesty and integrity.”

    I hope that the new leaders of FCC will review this report carefully and
    formulate a plan to turn the situation around quickly.

    * Methodology: the numbers shown are the sums of the data from the OPM
    report in the “Strongly Agree” and “Agree” columns.

    Cross-posted from SpectrumTalk.