Internet access is an increasingly necessary part of daily life, particularly for school-age children who require internet access to use educational applications and complete assignments. Congress designed the ACP to provide affordable internet service to low-income households who would not otherwise have been able to afford sufficient internet access. Congress required the Commission to collect data on the administration of the ACP program, to assess the program’s success and to identify any issues. We urge the Commission to implement data collection practices that balance the need for comprehensive data collection and publication against the privacy interests of ACP subscribers. To achieve this goal, the Commission should collect subscriber-level data including pricing information, subscription rates, plan characteristics, and quality of service metrics, and aggregate this data for publication by geographic area. The Commission should implement robust and transparent security protections for stored subscriber data. To better ensure equitable access to the ACP program, the Commission should collect additional data on the program enrollment process, ISP customer service practices, ISP device offerings, and additional ISP programs providing benefits to low-income subscribers.
Comments to the FCC on the Affordable Connectivity ProgramComments to the FCC on the Affordable Connectivity ProgramComments to the FCC on the Affordable Connectivity Program